Refund & Cancellation Policy

Last Updated: October 2026

At USEit Platform (my.useit.work), we strive to ensure complete customer satisfaction with our software products, digital licenses, and services. Because our products are digitally delivered software and license activation keys, we have established the following refund policy in accordance with international digital commerce regulations and Paddle's Acceptable Use Policy.

1. 14-Day Money-Back Guarantee

We provide a 14-day refund period from the date of initial purchase for digital software licenses under the following conditions:

  • Technical Malfunction: The software fails to operate as described, and our technical support team is unable to resolve the issue or provide a viable workaround within a reasonable timeframe.
  • Incompatible Hardware/Environment: The software is technically incompatible with the customer's supported environment, verified by our support specialists.
  • Accidental Duplicate Purchase: The customer inadvertently purchased duplicate licenses for the same software product.

2. Ineligible Refund Scenarios

Refunds cannot be issued under the following circumstances:

  • The 14-day refund window from the date of purchase has expired.
  • The license key has been revoked due to a violation of our Terms of Service & EULA (such as unauthorized reverse engineering, cracking, or software abuse).
  • The request is made due to customer change of mind or lack of required third-party software explicitly stated in system requirements prior to purchase.
  • The customer refuses reasonable technical assistance or diagnosis from our support team to verify the reported issue.

3. Subscription Cancellations (Recurring Billing)

  • You may cancel an ongoing software subscription at any time via your personal Customer Portal (my.useit.work/account.html) or by contacting support.
  • Upon cancellation, automatic recurring billing will stop immediately. Your license access will remain fully active until the end of the currently paid billing period.

4. How to Request a Refund

To request a refund, please contact us with your order details:

Please include your Order ID / Paddle Transaction ID, the email address used during checkout, and a brief description of the technical issue encountered.

5. Payment Processing & Merchant of Record

Our order process and payment handling are conducted by our online reseller and Merchant of Record, Paddle.com. All approved refunds will be credited back directly to the original payment method (Credit Card, PayPal, etc.) within 5–10 business days, depending on your card issuer or banking institution.